FAQs

How can I trust my cleaning team?
Every one of our cleaners have gone through an extensive criminal background check and employment history verification. Further, each person is trained and monitored closely, and any complaints are handled immediately. We are fully licensed, bonded and insured for your protection
What if something gets broken?
We take care to be very careful, especially around any glass or fragile items, and it’s rare that anything is ever broken. Unfortunately sometimes these things can happen, and if so we will promptly notify you and try to either fix or replace the item. If that’s not possible, that’s what insurance is for! We will assist in filing an insurance claim to replace anything damaged.
Do I have to be home for the house cleaning?
Nope, it’s completely up to you! In fact, many of our clients enjoy leaving the home to our capable hands, and coming back later to a “brand new”, squeaky clean house.
How much do you charge?
Our cost will completely depend on the size of your home, how much work you want done, and how frequent you have your home cleaned. We can give you a quick, no pressure estimate over the phone, or you can get one emailed to you (spam free!) right away.
Which products will my house cleaning team use?
We use well known cleaning products (i.e. Pledge, Windex, Tilex, etc) that are proven not to damage your furniture, floors or counters. Some of our clients prefer to use their own hardwood or stainless steel cleaners, and we are more than happy to oblige! Just let us know either in a note or when you set your appointment.
How can I save extra $ on my regular house cleanings?
With some clients we end up spending more time picking up random clutter than getting to the actual “deep cleaning”. If you are looking to save some money you can reduce the amount of time required to finish the job by picking up a little before the cleaners get there. Another way to save is by regularly checking this site and your mailbox for specials and discounts. We also provide discounts for any of our customers who write us a testimonial about their experience (via letter, email, Yelp, Citysearch, Angies List, or whatever you are familiar with) and make us aware of it.
What if I have to cancel an appointment?
Please give us at least 24-hour notice before cancelling any appointments! We understand things come up, but your housekeeper is typically booked out in advance, and they are still compensated for the time if it was not cancelled properly. If you don’t cancel and we show up and cannot work as scheduled, we charge a $45 cancellation fee.
What if my cleaner missed a spot?
Every cleaning is checked and rechecked before we leave. But if the cleaning was not done right, we missed an area, or you do not like the job done by the cleaner – we will come back and fix it to your satisfaction within 24 hours. If it is still not completed to your satisfaction, we will give you a 100% refund! If you don’t like our work, you shouldn’t have to pay for it.
How and when do I pay for my housekeeping services?
Payment is due at the time of service. We bill in 1/4hr increments and will stay until the job is finished (or until a certain time specified by you). You can elect to pay by check made out to Adrianne’s Housekeeping and given to the cleaning team, or you can pay by credit card over the phone. If you prefer the credit card route, we will take payment information prior to the meeting but you won’t be charged until AFTER the cleaning team finishes your job, and the receipt will be emailed to you.
Do you pay referral fees?
Absolutely! Every time you refer someone to us who purchases housekeeping services you will receive 1 free hour of work on your next cleaning. Frequent referrers also receive priority for larger discounts and specials. Referrals are the lifeblood of our business, and we take care of any client who loves our services so much they tell their friends about us!